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F.A.Q.
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We take security matters seriously. That is why all of our expert
technicians are carefully screened to ensure complete customer
satisfaction. All our technicians are licensed, bonded and fully insured.
We pride ourselves on a highly trained staff. We are continuously sending
our technicians for technical training to better prescribe security
solutions for our valued customers.
At DFW LOCKSMITH SERVICE, we stand by our work and all parts and labor
are backed with a full warranty for 90 days.
We strongly stand by our belief in giving all of our customer's 100% customer satisfaction. In doing so, we are only able to guarantee OUR work. When our technicians come out to do a job for a cutomer, whether it is installing a lock or doing a re-key, or putting in an electrical device, we will make sure the job gets done right. We make sure that all parts and components are working properly. Before our technician begins working, he goes through and explains everything thoroughly to the customer to make sure that they understand every step that will happen, so that they will not feel left out throughout the entire process. Once the techncian is finished, he makes sure that the customer walks through and checks to make sure that everything is working properly and only then will collect payment. We will come back as many times as is necessary to make sure that the locks/devices/other mechanics are working properly. It is company policy that we DO NOT touch or interact with any other home equipment such as home security systems,security cameras,surveillance systems, and television equipment including but not limited to (satelites, cables, cable boxes, DVR's,) and any other home equipment that does not pertain to specifically the work that was asked to be done by the techncian (locks, re-keys, etc.) We do not interface or interfere with security systems specifically because our technicians are only trained to work with our devices. We can ONLY guarantee our work with our devices and our locks. We ask that all of our past, present, and future customers be respectful and understanding of our policy. This policy protects both parties from any unforseen problems.
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General question:
01) Where does DFW Locksmith Services offer their services?
02) Will DFW LOCKSMITH SERVICE give a specific appointment time?
03) I can install the hardware, why not just buy it at the home depot or
lowes and do it myself?
04) I lost the keys for my padlock file cabinet or mail box. Is it possible
to obtain new keys for my lock?
05) What kind of guarantee does DFW LOCKSMITH SERVICE offer on parts and
labor?
06) I am moving into a new home, should I rekey the locks? They seem to be
working properly.
07) My landlord gave me the keys why should I get new ones?
08) Why do I have to wiggle my keys in the lock to make it work?
09) Should I change locks after an employees leaves?
10) Why would I want to install cameras in my workplace?
11) Why not just call someone out of the phone book?
12) What is the benefit of creating an account with DFW LOCKSMITH SERVICE?
13) How do we charge for the services provided?
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Q: Where does DFW Locksmith Services offer their services?
A: Our company offers services in the majority of DFW cities and neghborhoods. please check our Service Areas section to find a DFW Locksmith near you. |
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Q: Will DFW LOCKSMITH SERVICE give a specific appointment time?
A: We value our customer s time. That's why we strive to not only give you
a specific appointment time, but to keep it. If we do run late, we will
always call and give you the option to wait for us or re-schedule -
whatever is convenient for the CUSTOMER.
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Q: I can install the hardware, why not just buy it at the home depot or
lowes and do it myself?
A: Products typically sold in home stores are residential quality at best, at worst the shelves are stacked with low end products meant to increase profits for the manufacturer and the retailer. High quality goods offer characteristics such as, pick and drill resistance, access control options,and protection against the unauthorized duplication of keys. The question you have to ask is what is your time really worth?
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Q: I lost the keys for my padlock file cabinet or mail box. Is it possible to obtain new keys for my lock?
A: It is possible to obtain replacement keys for your lock only if you know the key number. The key number is stamped on the original keys provided with your lock. If you do not know the key number, it is possible to obtain additional keys from a locksmith who can impression your lock. If you do know the key number, go to a locksmith or local hardware store to order keys. Please note that the locksmith will charge you a fee for this service. Not all Hardware Stores offer this service.
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Q: What kind of guarantee does DFW LOCKSMITH SERVICE offer on parts and labor?
A: At DFW LOCKSMITH SERVICE, we stand by our work and all parts and labor are backed with a full warranty for 90 days. Our guarantee is written at the bottom of every receipt. You never have to wonder about our commitment to the quality of our service. |
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Q: I am moving into a new home, should I rekey the locks? They seem to be working properly.
A: The answer is YES! Everyone has someone that they trust with their house keys, this does not mean you can trust them. How many neighbors, old baby sitters, cleaning people are walking around with the key to your home? Change the locks and then give keys to people you and you alone trust.
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Q: My landlord gave me the keys why should I get new ones?
A: It s your stuff! When was the last time the locks were changed? If you don't know the answer then you and your company are potentially at risk. Some property management companies in an effort to save money simply swap the locks from one unit to another and have a brand new set of keys made. A previous tenant with some time to kill could simply try his key in each door in the complex until he finds one that works.
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Q: Why do I have to wiggle my keys in the lock to make it work?
A: As locks age over time, the pins in a lock cylinder tend to "wear" down causing your keys to stick and forcing you to "jiggle or wiggle" the key in the lock to make it work. Most likely the keys you were given have probably been "copied" several times and this, plus pin wear, can cause your lock to act like it is breaking. |
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Q: Should I change locks after an employees leaves?
A: Yes, Yes, Yes, not only are you protecting your assets, but you are also protecting the ex-employee. If you have a problem and you did not change the locks, who do you look at? You cannot narrow down the list of suspects to only those you employ. If you change the locks then you can eliminate the ex-employees as suspects, and concentrate on current key holders.
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Q: Why would I want to install cameras in my workplace?
A: Not only will cameras help protect your property, but they could head off potential lawsuits (you could catch someone faking a "fall"). Theft and vandalism problems tend to decrease after cameras are installed. Your employees will begin to feel more secure in their environment after they realize that trouble makers will have a harder time sneaking in.
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Q: Why not just call someone out of the phone book?
A: There are many reasons but the most important is consistency. No one wants to carry around four or five keys for the same job With a random pick from the phone book. With just a little bit of effort and planning you can have a master key system in your office that will be consistent and thoughtful. The requirement is a security partner that designs and maintains the system. Additionally everyone you have work on your locks has information about your locks, including the codes to cut your keys. The fewer number of people that have access to your system the better. |
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Q: What is the benefit of creating an account with DFW LOCKSMITH SERVICE?
A: We offer attractive rates and benefits to our corporate / commercial / management companies or real estate clients. Please contact us to find out what more we offer to our corporate / commercial / management companies or real estate clients. |
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Q: How do we charge for the services provided?
A: All service charges are based on a SERVICE CALL CHARGE AND LABOR (labor charges vary according to the job requirements) unless, you recieve a flat rate from one of the company representatives. If you have any coupons, please be sure to mention that when ordering the service prior to a technician arriving to you. All specials and coupons are NOT valid with any additional special offers amd MUST be confirmed with the company representative prior to service. |
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Call 1(888)840-6764 for details or free estimate.
Get A 10% Discount
When You Use Our Online Contact Form
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